FAQ

How do I get a duplicate key?
Your Suzuki dealer can order 1 pre cut key. They will need the key tag # provided at the time of sale.

 

Who can I contact regarding my Suzuki Extended Protection (SEP)?
You can contact SEP directly at 877-473-7669

 

I have questions regarding my loan. Who can I contact?
Suzuki Motor of America, Inc. partners with various lenders that provide financing for Suzuki motorcycle, ATV and scooter purchases. Please reference which lender is the loan provider before choosing to make a payment online. Once verified, click on the corresponding link to be directed to the online payment website.

Sheffield Financial - 800-438-8892
Synchrony Financial - 877-490-1786
Roadrunner Financial - 800-789-8001

 

How do a find the nearest Suzuki dealer?
Visit the dealer locator and enter your zip code. You can also contact Suzuki customer service at 714-572-1490. Agents are available Monday – Friday 8:30 – 4:45pst

 

How do I contact Suzuki Motor of America Inc.?
You can contact Customer Service at 714-572-1490. Agents are available Monday – Friday 7:30 – 4:30 pst. You can also write to us at 3251 E Imperial Hwy Brea, CA 92621. Please make sure you have your vehicle ID number available.

 

What do I do if I have a concern or problem with my Suzuki?
Contact your Suzuki Dealer

 

Can I purchase MC/ATV or parts direct?
No, all retail transactions are conducted exclusively through Suzuki’s authorized dealerships

 

Where can I get information about Suzuki products or accessories?
Contact your local Suzuki Dealer or visit the online catalog

 

Where can I get an owners or service manual?
Contact your local Suzuki Dealer

 

Can I transfer the warranty?
The Warranty follows the vehicle; however your local dealer can update Suzuki’s Records

 

Will it void my warranty if I do my own services or have my own mechanic do them?
No, but if the service is done incorrectly or incomplete and the cause of a failure it will not be covered under warranty. You must also save all receipts.

 

What if I have a problem after the Warranty has expired?
In most cases a Suzuki Extended Warranty is available to provide up to 4 years of Warranty coverage

 

If I buy a Suzuki in another country and bring it here what Warranty coverage will it have?
Unfortunately it will not have any as the American Warranty applies only to Suzukis sold in the continental US

 

If I take my American Suzuki to another country what Warranty coverage will it have?
Suzuki Motor of America Inc. provides warranty through American Suzuki Dealers only

 

Are the year and model listed anywhere on the motorcycle?
Yes, the model information and date of manufacture are on an attached ID plate

 

Where do I get information regarding recalls?
Visit the recalls page of this website

 

How do I get a recall clearance letter?
You will need to fax a copy of your bill of sale, the title or MSO and a copy of the custom inspection report to 714-577-9525